Last updated on 23/09/2024
Your peace of mind is our top priority !
You can book with total confidence because all bookings with MS automatically include the Peace of Mind Guarantee at no charge, when made via www.ms-vacances.com or by phone with our customer advisers. For an even greater level of protection, you can take out « Esprit Libre » insurance.
What are the conditions for cancelling or changing a booking?
1.1 – Cancelling or changing your booking
You can change your mind at any time up to 45 days before arrival at the Campsite or Club!
- Bookings can be modified
- Bookings can be cancelled for JUST €30.
Contract cancellation / modification fees for a stay in a cottage or camping pitch
For your information, for bookings more than 30 days in advance, a 30% deposit is requested (excluding the booking fee and « Esprit Libre » insurance payable at the time of booking). The remaining balance must be paid no later than 30 days before the beginning of the stay.
Date of cancellation | 45+ days | 30 to 44 days | 8 to 29 days | 1 to 7 days | From the day of arrival |
Cancellation fees | 30,00€ | 20% | 50% | 90% | 100% |
Downward modification fee | FREE OF CHARGE with reimbursement of the difference | FREE OF CHARGE with having the difference | without refund without having the difference | ||
Upward amendment fee | with payment of supplement | ||||
1.2 – Transferring your booking
If you want to give your booking to family or friends, you may do so up to the day of arrival, provided that the other person accepts all of the same conditions (same booking dates, same accommodation, etc.).
There is a €30 fee to transfer the booking.
For an even greater level of protection, MS Vacances offers cancellation insurance corresponding to 3.9% of the total amount of the stay, in addition to the Peace of Mind Guarantee. Cancellation insurance must be selected and paid for at the time of booking. Cancellation insurance covers 95% of personal incidents, so long as it was random, outside the affected person’s control and not initiated by them.
Why opt for « Esprit Libre » insurance as a complement to the Peace of Mind Guarantee ?
« Esprit Libre » cancellation insurance is designed to provide guarantees for damages suffered BEFORE and DURING your trip. Because unforeseen events can happen to anyone (death, illness, hospitalization, loss of employment, etc.), MS Vacances strongly encourages you to take out « Esprit Libre » insurance. Despite the flexibility of our Peace of Mind Guarantee, in some cases (depending on the date the damage is suffered) it will be more advantageous for you to make a claim under the « Esprit Libre » insurance so you can hold onto your holiday budget. For example, if you book a cottage and need to cancel within 30 days of your arrival, you would have to pay between 50% and 90% of the total price under the Peace of Mind Guarantee. « Esprit Libre » insurance however offers protection against a wide range of incidents.
« Esprit Libre » insurance includes the following cover :
- trip cancellation
- trip interruptions
- forgotten personal possessions
- cost of a replacement vehicle.
Terms and Conditions of the Peace of Mind Guarantee:
Valid for bookings made with MS Vacances from 23/09/2024 onwards. The stated guarantee is first subject to its special terms and conditions, and then to the current Terms of Sale. Cancellation, modification or transfer requests must be sent to the MS Vacances booking team in writing (registered letter with acknowledgement of receipt, email, etc.). Any cancellation, modification or transfer fees will be calculated from the date on the postmark for registered letters, or the date of receipt of the email. Refunds will be issued within a maximum period of 90 days, unless you, the customer, have specified otherwise in writing. In the event of cancellation or modification of a booking made with MS Vacances, the Peace of Mind Guarantee and « Esprit Libre » insurance cannot be applied cumulatively.
1. Cancellation, modification or transfer of a cottage or camping pitch booking at your request
In the event of full cancellation of a booking at your request, MS Vacances will refund the amount paid, minus the applicable cancellation fees depending on the amount of notice given. These fees are calculated based on the total price of the stay, with a minimum charge of €30.
- Cancellation fees are calculated based on the price of the cottage and the cancellation insurance (if purchased), plus 100% of the booking fees paid. These fees must be a minimum of €30. In the event of cancellation on the scheduled arrival date, you will be charged for the total price of the stay.
- Modification of a cottage or camping pitch booking, resulting in a lower price
Within 44 days of the day before arrival, the credit note issued will correspond to the difference between the total price of the new stay and the amount already paid. The credit issued is non-refundable and must be used within the 2023 season (Booking, Reception, Loc’MS, MS Boutique). Within 7 days of the day before arrival, the only modifications possible (subject to availability) are those that do not affect the dates of the stay. - Upward amendment to the contract for a stay in a cottage or pitch
You will be invoiced for the amount of the supplement. From D-7 to the day of arrival, changes can only be made for a stay on the same dates, subject to availability. subject to availability. If the customer wishes to make a change of accommodation from the date of arrival, a charge of €70 will be applied in addition to the new price of the stay. - If you change the dates of your stay
If a one-off special offer was in force at the time of booking and this has expired on the date of the change, it cannot be applied to the new stay (in accordance with stay (in accordance with article 1.3.7 of the General Terms and Conditions of Sale), a new contract will then be drawn up. - In the event of a change to the duration of the stay, and more specifically if the duration initially booked is less than 7 nights and the new duration is equal to or greater than greater than 7 nights, the new stay will have a value including tax at least equivalent to that of the stay initially booked.
2. Transfer of a booking
In accordance with Article L211-11 of the French Tourism Code, a booking agreement may be transferred up to 7 days before the arrival date if the transferee accepts the same conditions (same booking dates, same accommodation, etc.) as you. You must inform MS Vacances of the transfer (by registered letter with acknowledgement of receipt or by email), specifying the full name and address of the transferee and of the other members of their party. A new booking agreement will be drawn up in the name of the transferee. A processing fee of €30 will be charged to you, the original customer.
Last updated on 23/09/2024
Your peace of mind is our top priority !
You can book with total confidence because all bookings with MS automatically include the Peace of Mind Guarantee at no charge, when made via www.ms-vacances.com or by phone with our customer advisers. For an even greater level of protection, you can take out « Esprit Libre » insurance.
What are the conditions for cancelling or changing a booking?
1.1 – Cancelling or changing your booking
You can change your mind at any time up to 45 days before arrival at the Campsite or Club!
- Bookings can be modified
- Bookings can be cancelled for JUST €30.
Contract cancellation / modification fees for a stay in a cottage or camping pitch
For your information, for bookings more than 30 days in advance, a 30% deposit is requested (excluding the booking fee and « Esprit Libre » insurance payable at the time of booking). The remaining balance must be paid no later than 30 days before the beginning of the stay.
Date of cancellation | 45+ days | 30 to 44 days | 8 to 29 days | 1 to 7 days | From the day of arrival |
Cancellation fees | 30,00€ | 20% | 50% | 90% | 100% |
Downward modification fee | FREE OF CHARGE with reimbursement of the difference | FREE OF CHARGE with having the difference | without refund without having the difference | ||
Upward amendment fee | with payment of supplement | ||||
1.2 – Transferring your booking
If you want to give your booking to family or friends, you may do so up to the day of arrival, provided that the other person accepts all of the same conditions (same booking dates, same accommodation, etc.).
There is a €30 fee to transfer the booking.
For an even greater level of protection, MS Vacances offers cancellation insurance corresponding to 3.9% of the total amount of the stay, in addition to the Peace of Mind Guarantee. Cancellation insurance must be selected and paid for at the time of booking. Cancellation insurance covers 95% of personal incidents, so long as it was random, outside the affected person’s control and not initiated by them.
Why opt for « Esprit Libre » insurance as a complement to the Peace of Mind Guarantee ?
« Esprit Libre » cancellation insurance is designed to provide guarantees for damages suffered BEFORE and DURING your trip. Because unforeseen events can happen to anyone (death, illness, hospitalization, loss of employment, etc.), MS Vacances strongly encourages you to take out « Esprit Libre » insurance. Despite the flexibility of our Peace of Mind Guarantee, in some cases (depending on the date the damage is suffered) it will be more advantageous for you to make a claim under the « Esprit Libre » insurance so you can hold onto your holiday budget. For example, if you book a cottage and need to cancel within 30 days of your arrival, you would have to pay between 50% and 90% of the total price under the Peace of Mind Guarantee. « Esprit Libre » insurance however offers protection against a wide range of incidents.
« Esprit Libre » insurance includes the following cover :
- trip cancellation
- trip interruptions
- forgotten personal possessions
- cost of a replacement vehicle.
Terms and Conditions of the Peace of Mind Guarantee:
Valid for bookings made with MS Vacances from 23/09/2024 onwards. The stated guarantee is first subject to its special terms and conditions, and then to the current Terms of Sale. Cancellation, modification or transfer requests must be sent to the MS Vacances booking team in writing (registered letter with acknowledgement of receipt, email, etc.). Any cancellation, modification or transfer fees will be calculated from the date on the postmark for registered letters, or the date of receipt of the email. Refunds will be issued within a maximum period of 90 days, unless you, the customer, have specified otherwise in writing. In the event of cancellation or modification of a booking made with MS Vacances, the Peace of Mind Guarantee and « Esprit Libre » insurance cannot be applied cumulatively.
1. Cancellation, modification or transfer of a cottage or camping pitch booking at your request
In the event of full cancellation of a booking at your request, MS Vacances will refund the amount paid, minus the applicable cancellation fees depending on the amount of notice given. These fees are calculated based on the total price of the stay, with a minimum charge of €30.
- Cancellation fees are calculated based on the price of the cottage and the cancellation insurance (if purchased), plus 100% of the booking fees paid. These fees must be a minimum of €30. In the event of cancellation on the scheduled arrival date, you will be charged for the total price of the stay.
- Modification of a cottage or camping pitch booking, resulting in a lower price
Within 44 days of the day before arrival, the credit note issued will correspond to the difference between the total price of the new stay and the amount already paid. The credit issued is non-refundable and must be used within the 2023 season (Booking, Reception, Loc’MS, MS Boutique). Within 7 days of the day before arrival, the only modifications possible (subject to availability) are those that do not affect the dates of the stay. - Upward amendment to the contract for a stay in a cottage or pitch
You will be invoiced for the amount of the supplement. From D-7 to the day of arrival, changes can only be made for a stay on the same dates, subject to availability. subject to availability. If the customer wishes to make a change of accommodation from the date of arrival, a charge of €70 will be applied in addition to the new price of the stay. - If you change the dates of your stay
If a one-off special offer was in force at the time of booking and this has expired on the date of the change, it cannot be applied to the new stay (in accordance with stay (in accordance with article 1.3.7 of the General Terms and Conditions of Sale), a new contract will then be drawn up. - In the event of a change to the duration of the stay, and more specifically if the duration initially booked is less than 7 nights and the new duration is equal to or greater than greater than 7 nights, the new stay will have a value including tax at least equivalent to that of the stay initially booked.
2. Transfer of a booking
In accordance with Article L211-11 of the French Tourism Code, a booking agreement may be transferred up to 7 days before the arrival date if the transferee accepts the same conditions (same booking dates, same accommodation, etc.) as you. You must inform MS Vacances of the transfer (by registered letter with acknowledgement of receipt or by email), specifying the full name and address of the transferee and of the other members of their party. A new booking agreement will be drawn up in the name of the transferee. A processing fee of €30 will be charged to you, the original customer.